Software and efficiency is not something that is first thought about when it comes to the healthcare industry; however both political, social and economic pressures and increasing all the time in this particular industry which means it is always more important than ever to ensure that your healthcare business is ensuring efficiency where possible. With the number of different systems being used for project management, people and HR, finance and invoicing plus the bureaucracy around patients including confidentiality; software to help with processes is arguably most effective in the healthcare industry.
More effective communication
With the huge variety of highly technical and concise data people passed around healthcare businesses, both internally and externally; it is extremely important that communication methods are always kept to their most efficient, high standards. The ability to have the constant communication between different people and departments will ensure that there are fewer chances for misunderstanding and miscommunication, leading to critical errors in the business. This is arguably more important in healthcare businesses than any other agency due to the safety implications mistakes and errors could have.
Scheduling and creating effective processes in order for people to understand their roles and timescales is another massive element of businesses in the healthcare industry and their ability to remain as efficient as they can be. Recording productivity alongside efficient scheduling abilities allows healthcare businesses to understand in which areas of the business they are potentially wasting time (and in turn, understand where they are able to then make improvements). Using software to record step by step productivity can reveal a vast amount of information about your business, the people that work within it and the external factors or forces that could potentially be costing you extra time and money. Having the ability to analyse and review parts your business’ entire processes will give you a massive boost in being able to figure out what changes need to be made to improve productivity.
Having written about the best way to create process maps to help understand customer churn and improve business efficiency in a previous post, this one can be extremely beneficial in ensuring that your healthcare company is as productive and efficient as it can be. With a process map that can be updated and used as a living, breathing document; it will allow you to track and monitor each part of the process your business goes through, right from winning a new procurement contract with the NHS for example, all the way through to final delivery. You may find using this map that there are bottlenecks in communications in dealing with a particular department of the NHS or you are realising that it is taking too long for briefs to reach your R&D department; a process map will help you to identify these trends and sort the problems quicker than you would have been able to previously.
It is time consuming but starting with this creation of an entire map will help you get through the project in a much more managed, streamlined way; inevitably leading to cost savings, improved efficiency and a higher quality output at the end.
Better Use Of Data And Analytics
You can’t argue with numbers, right? Astonishingly, a huge amount of data in the healthcare industry is not being used to it’s full potential; which is absurd considering how much a problem data management can be within the industry already. With this in mind, being able to properly capture, store, process and analyse data – legally and keeping logs of the process – is paramount to making your business more profitable. Without understanding the existing metrics of your processes, be that success or failure; how do you know where you can improve? Well, the answer is (unless you’re planning to put a finger to the wind) you don’t. So proper analytics and data is extremely important and having access to this through the correct use of software that has been developed bespoke for your healthcare business, is an absolute no brainer.
Bespoke business management software utilising the cloud
“The cloud” – it appears an evergreen tech buzzword that still crops up when talking about efficiency, profitability and “the future of business”. The simple way of putting it is that it will allow you to access your data and systems from almost (internet permitting) anywhere. That’s something that is especially important for businesses because of the different locations, stakeholders and patient data that people may need to access remotely; such as district nurses. It makes sense in a digital age to have this functionality; enabling you to cut down on manual processing and paper form filling out in the field; reduce human error and improve accuracy.
In terms of the actual software that is built, this can be anything from the project management software that has been tailored specifically for your company, right the way through to infrastructure planning, workflow software, process mapping or even productivity tools – We recently put together another post on the 7 key benefits of bespoke software development; take a look here and see what you think.